Documentation Index
Fetch the complete documentation index at: https://docs.abconvert.io/llms.txt
Use this file to discover all available pages before exploring further.
Analytics showing 0 views or conversions
Your experiment is running but the analytics dashboard shows no data, or data stopped recording partway through.Check experiment health
Go to your analytics page and select the Test Settings tab. In the Test Details section, look for a green healthy label indicating the test is running properly.
Wait for data propagation
Analytics data processes with a delay. Our system caches data to maintain fast dashboard performance, so new events can take up to 10–15 minutes to appear. If you just launched your experiment, wait at least 1–2 hours for meaningful traffic before checking results.
Verify traffic and audience targeting
Analytics only populate when real visitors interact with your experiment. Confirm that:
- Your store is receiving traffic to the experiment page
- Your audience targeting rules are configured correctly
Test variant not showing on live store
The active test variant is failing to display for visitors on the live storefront.Check experiment health
Go to your analytics page and select the Test Settings tab. In the Test Details section, look for a green healthy label indicating the test is running properly.
Use preview links to verify the variant
With a 50/50 traffic split, you may randomly see the original page. Instead of guessing, use the preview links in your ABConvert dashboard’s Test Settings tab. These links bypass the traffic split and force the variant to load, letting you confirm it’s working.
Use Preview Mode before going liveWe recommend testing your variant in preview mode before launching the test live. This ensures everything works as expected without affecting real traffic.
Price not updating correctly in the store
Visitors are seeing the original price instead of the test price, or prices are displaying incorrectly across different pages or after adding items to the cart.Check experiment health
Go to your analytics page and select the Test Settings tab. In the Test Details section, look for a green healthy label indicating the test is running properly.
Confirm the product is included in the experiment
Open the experiment and verify that the product you’re testing is listed under the experiment’s products. If it isn’t, the script won’t update prices on that product’s page.
Shipping rates are not showing correctly in checkout
Visitors are seeing the original shipping rates instead of the expected test rates, or shipping costs are displaying incorrectly during the checkout process.Add ABConvert rates in your shipping profiles
To enable shipping tests, add ABConvert shipping rates to your target zones.
- Go to Shipping and delivery settings > General profile
- Select your zone, click Add shipping option
- Choose Carrier or app calculated, select ABConvert, and click Done.
Enable app embed "ABConvert Shipping V2"
Verify the ABConvert Shipping V2 app embed is enabled in your live theme before running shipping tests. This embed is required for the shipping script to calculate and display test rates correctly.
Test in the target zone
Shipping tests are zone-aware and only display test rates for visitors in your targeted shipping zone. If you’re testing from a different location, use a VPN to match your target zone during QA to see accurate test rates.
Ensure discounts are applied before checkout
If shipping rates calculate incorrectly when discount codes are applied at checkout, it’s because our script cannot run on Shopify’s checkout page due to platform limitations. Manually entered discount codes won’t be recognized by our shipping script.
If you work through the steps above and still can’t resolve the issue, contact support based on your plan:
- Starter plan — self-serve documentation
- Growth plan — email support (response within 24–48 hours)
- Scale plan — priority email + live chat (response within 12–24 hours)
- Pro and Unlimited plans — dedicated Slack channel and scheduled calls